In our work, we strive for a high level of customer service, and we are constantly developing!
At Atria Brokers, we conducted a training for the execution team on working with clients and resolving conflict situations with Yuliya Kriventseva
We audited the experience and resources of the department employees, talked about different positions in working with the client - expert and service, types of communication with the client, made an avatar of our client, talked about cultural and mental characteristics, found out what kind of communication triggers a conflict situation with the client. We joked)
Thank you, Yulia, for an interesting and productive training! We took your recommendations into work!
